Refund policy

At Mosani, we want you to be happy with your purchase. If you need to return an order, please review our policy below.

1. Return Eligibility

  • Returns are accepted within 5 days from the date of delivery.

  • The product must be unused, unopened, and in its original, sealed packaging.

  • Products that have been opened, unsealed, used, or are not in their original packaging are not eligible for return, due to the nature of fragrance products.

2. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible.

You can reach us through:

Please include your order number and clear photographs of the product, packaging, and any visible damage so our team can assess the issue.

Please contact us before returning any damaged or incorrect item. Our team will guide you through the next steps.

3. How to Request a Return

To request a return, contact us within 5 days of delivery through our website's WhatsApp contact option or email sales@mos-ani.com.

Please provide your order number and reason for the return. Our team will review your request and confirm the return procedure if your order meets the eligibility requirements.

Please do not send products back before receiving return instructions from our team.

4. Refunds

Once an eligible return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed using the original payment method where possible. For Cash on Delivery orders, our team will coordinate an appropriate refund method with you.

The time taken for a refund to appear in your account may depend on your bank or payment provider.

5. Return Shipping Costs

For returns due to a change of mind, the customer is responsible for the return shipping costs, unless otherwise agreed.

If an item arrives damaged or incorrect, please contact us before arranging a return so we can advise you on the appropriate next steps.

6. Contact Us

For questions about returns or refunds, please contact:

Email: sales@mos-ani.com

WhatsApp: Use the WhatsApp contact option available on our website.

Thank you for choosing Mosani.